We stand by our customers with our advice and services even
after the launch phase when the system is being operated. By
means of a sophisticated support and service concept, we support
you in answering questions, analyzing problems and solving
them via remote diagnosis installations or personally on site.
Your benefits: securing and realizing your
investment on the basis of service and
support agreements.
We use a modern Helpdesk System to analyze, handle and trace your
support cases. If you
want, you are able to track the current status
of the calls via Internet. Our customers that are respectively
authorized can access this area that is permanently extended and
that constitutes your personal connection to our Support.
As HYDRA user, we additionally offer you:
Support in case of technical problems (database server/network)
by certified partners
Support in case of problems with databases by our employees
or trading partners
Continuous system analysis of your host computer by our Support
employees
Recommend us